honeyfashion web store FAQ section

Products with quality-related issues may be returned for a refund or exchange by first contacting Customer Service within 7 days of receiving your order. Buyers will be responsible for any return shipping fees incurred. Please note that all returned items must be in brand new condition, unused/unworn and with all original tags, contents and packaging intact. For clearance products, discounted products and custom-made products, returns and exchanges are not accepted. Please see the relevant detailed information of the item when making the order.

We will process the refund after we receive your package, to confirm whether your items adhere to our Following confirmation, we will authorize the refund for you, this usually takes 3-5 working days for us to process following receipt of your package and we will send email notification. The payment method and policy of the respective payment providers determine when the refund will appear in your account balance.

Our setup is such that items have to be dispatched from an overseas location to your home. This process often takes between 10 and 18 business days. We will update you with a tracking number on request so you can gain a better idea of when your item will arrive. We definitely want you to receive your items in a timely fashion and are definitely not running a scam. Our reputation is important to us globally, if you have any queries please ask us privately. If your item is lost or damaged, we will refund your purchase. However in the europe processing + shipping take up 5-10 business days.

Unfortunately you must pick your sizes carefully prior to purchase and therefore we can't refund you if you have ordered the wrong size.